Frequently asked questions
Can I change or cancel my order after completing the purchase?
We process orders as quickly as possible, so please contact us within 12 hours if you need to make any changes or request a cancellation. If your order has not been shipped yet, we will gladly assist you with adding, removing, or canceling items.
Do you offer international shipping?
Yes, we currently ship internationally. Delivery times and shipping rates may vary depending on your location. You will be able to see the estimated shipping cost and delivery time during checkout after entering your address.
What payment methods do you accept?
We securely accept major credit and debit cards including Visa, MasterCard, and American Express, as well as PayPal. Simply choose your preferred payment method at checkout.
Are Dilmun Beauty products cruelty-free or vegan?
Absolutely. We respect animal welfare and do not test any of our products on animals. Our collection is cruelty-free and many of our skincare and beauty formulas are vegan-friendly.
Where can I find product ingredients and usage instructions?
Each product page includes a detailed ingredients list and usage instructions. If you have allergies or prefer plant-based formulas, we recommend reviewing the product information or contacting our support team for personalized guidance.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can follow your parcel through the carrier’s tracking page or directly from our order-tracking link.
I have sensitive skin; which products should I choose?
Many of our skincare products are formulated without parabens, sulfates, or harsh chemicals. Look for items labeled “for sensitive skin,” or contact us for suggestions based on your skin concerns and ingredients preferences.